BookLover CRM VUI

Description

The design challenge is to create a voice user interface (VUI) for book lovers to use a CRM software. The VUI should allow users to easily manage their contacts, track interactions, and organize their book-related information. The goal is to create a user-friendly and intuitive voice interface that makes it convenient for book lovers to stay organized and improve their customer relationship management.

Target user group

The target user group for this VUI is book lovers who use CRM software to manage their book-related interactions. These users are passionate about books and often interact with authors, publishers, and other book-related contacts. They need a convenient way to store and access contact information, keep track of their communications, and manage their book-related tasks and events.

Consider these

The VUI allows users to easily add, edit, and delete contacts.

Users can track their interactions with contacts and add notes.

The VUI provides reminders and notifications for upcoming tasks and events.

The VUI has a user-friendly and intuitive interface for easy navigation and control.

Research questions

What are the common tasks book lovers perform when managing CRM software?

What challenges do book lovers face when using traditional CRM software interfaces?

How can a voice user interface (VUI) improve the CRM software experience for book lovers?

What are the preferred voice commands book lovers would use to perform CRM tasks?

What are the desired features and functionalities book lovers would like to see in a book-focused CRM VUI?

Research methods

Interviews with book lovers who use CRM software

Usability testing of existing CRM software with book lovers

Contextual inquiries to observe book lovers managing their CRM software

Surveys and questionnaires to gather feedback on CRM software usage and pain points

Prototype testing of VUI designs with book lovers

Sample content

{
  "contacts": [
    {
      "id": 1,
      "name": "John Smith",
      "email": "john.smith@example.com",
      "phone": "123-456-7890"
    },
    {
      "id": 2,
      "name": "Jane Doe",
      "email": "jane.doe@example.com",
      "phone": "987-654-3210"
    }
  ],
  "interactions": [
    {
      "id": 1,
      "contact_id": 1,
      "date": "2021-10-01",
      "note": "Had a meeting with John to discuss his new book."
    },
    {
      "id": 2,
      "contact_id": 2,
      "date": "2021-09-15",
      "note": "Sent an email to Jane requesting a book review."
    }
  ],
  "tasks": [
    {
      "id": 1,
      "title": "Follow up with John",
      "due_date": "2021-10-07",
      "status": "incomplete"
    },
    {
      "id": 2,
      "title": "Send book sample to Jane",
      "due_date": "2021-09-30",
      "status": "complete"
    }
  ]
}